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support@hydroponic.net

Free worldwide shipping on all orders over $100

Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

Shipping time varies by location, Max delivery time is 45 business days,This doesn’t include our 2-5 day processing time.
Simply go to my account page and register.
You can change your shipping address after you place an order as long as the item has not shipped. Typically, you can only do this the same day an order was placed because items are shipped as fast as possible.
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.
We do not store credit card information We take credit card data security very seriously, and we do not have access to your credit card information.
According to the law of American states, for orders shipped to some states are subject to sales tax, including states tax and country/city sales tax. Our store is required by law to collect sates tax and remit to these the relevant local tax authories.
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.
If you need to swap an item

Returns and Refund

You have 15 days from receiving the item(s) to return your order without explanation as long as: – All items are in perfect condition and in the original packaging.
You need to contact us and offer the exchange: you return the product to us and we will send the right size when we received the tracking number.
When you are unhappy with the product you have received (it is broken or damaged), you have to return the product to us and to get a refund.
We’re sorry, but item exchanges are not currently supported. However, you may place a new order before or after receiving a refund, since the return order and the new order are independent processes.
Your refund will be returned using the same method used for the original payment of the purchase.
If you are returning multiple items from the same seller, please return them together .If you return the goods one by one, you may need to pay an additional shipping fee.
A full refund will be given once we have received your package and confirmed that the conditions for reimbursement have been met. The sooner you return the item(s), the sooner you will get your refund!
You must apply within 15 days of receiving the item(s). To return items, you must keep them in perfect condition, without using or removing the labels and the original packaging.
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